Penn Medicine Healthcare Partners’ Website Privacy Policy
Last revised: January 1, 2024
Welcome to the Penn Medicine Healthcare Partners website. Penn Medicine Healthcare Partners, LLC’s (“PMHP,” “we,” “our,” “us”) Website Privacy Policy is meant to help you understand how PMHP will handle the privacy of personal information that you provide through our website.
If you are a patient of a practice that participates in the PMHP Accountable Care Organization (“ACO”), you can find out more about your practice’s privacy practices by contacting them directly.
1. Penn Medicine Healthcare Partners Website Privacy Policy
PMHP may use and disclose the information that you provide through this website for purposes permitted or required by law, for purposes described in this Website Privacy Policy, or for purposes which you might authorize. Unless otherwise specified, this Privacy Policy does not describe how PMHP may handle your personal information in offline settings.
Please read the Website Privacy Policy and the Terms and Conditions of Access carefully. PMHP may revise and update the Privacy Policy and the Terms and Conditions at any time. Therefore, please periodically review the Website Privacy Policy and the Terms and Conditions of Access posted at this website. By using PMHP’s website, you agree to be bound by the Website Privacy Policy and accept the Terms and Conditions of Access.
2. Collection of Personal Information from Site Visitors to Penn Medicine Healthcare Partners’ Website
When you visit PMHP’s website, we may collect and/or track: (1) your home server domain names, your email address, your type of computer, the files downloaded, the search engine used, operating system, and type of web browser; (2) the email address you use when you communicate with PMHP via email; (3) information knowingly provided by you in online forms, surveys, email, contest entries, and other online submissions (including demographic and personal profile data), and (4) aggregate information on pages accessed by you.
To better serve you, PMHP uses “cookies” to customize your browsing experience. Cookies are simple text files stored by your browser, and they provide a method of distinguishing among visitors to our site. PMHP uses “cookies” to store a randomly generated tag on your computer such that when you revisit our sites, PMHPs may recognize you by the Internet cookie and customize your experience accordingly. We use cookies to help you navigate efficiently and perform certain functions. You can choose to enable or disable these cookies but disabling some of them may affect your browsing experience.
The cookies that are categorized as “necessary” are stored on your browser as they are essential for enabling the basic functionalities of the site such as providing secure log-in or adjusting your consent preferences. These cookies do not store any personally identifiable data.
We also use third-party cookies that help us analyze how you use this website, store your preferences, and provide the content that is relevant to you. Analytical cookies are used to understand how visitors interact with the website. These cookies help provide information on metrics such as the number of visitors, bounce rate, traffic source, etc.
3. Use of Online Personal Data Collected Through Penn Medicine Healthcare Partners’ Website
When you access the website, you may choose to give PMHP online personal information about you. “Online personal information” is any information or data you provide through this website that is individually identifiable, such as a name, address, postal address, email address, birth date, phone number, and other personal information, including health information that you voluntarily provide to PMHP. It also may include other information that PMHP collects about you that is associated with your name or address, such as your email address. You may provide that information to us our website, if you email PMHP, or at some other point during your online interaction.
PMHP may use online personal information for a number of different reasons, including editorial and feedback purposes, healthcare marketing and promotions, performing a statistical analysis of visitor usage, product development, content improvement, to protect our rights or property, or to customize the content and layout of our site. Aggregate data that does not identify individual users may be used for internal purposes or provided to third parties.
Personally identifiable information (PII) that visitors voluntarily provide to PMHP, online or offline, may be added to our databases and used for future communications, which may include website updates, new products and services, the confirmation of transactions through the website, upcoming events, or health reminders, and for other purposes in accordance with applicable state and federal law.
Online personal information may or may not be individually identifiable health information that is also protected by the federal HIPAA privacy law (“the HIPAA Privacy Rule”). Where online personal information also constitutes individually identifiable health information under the HIPAA Privacy Rule, the provisions of the Privacy Rule will govern PMHP’s permitted uses and disclosures of the online personal information.
4. Disclosure of Online Personal Data Collected Through the Penn Medicine Healthcare Partners’ Website to Third Parties
Unless otherwise authorized by a visitor or required or permitted by law, PMHP will not sell, rent, license, or disclose personally identifiable information collected through the PMHP website to unaffiliated third parties. Except as authorized by a visitor, required by law, or permitted by law, PMHP will not release personally identifiable information to any party unless required to do so by government authorities or legal process in accordance with applicable law, to protect our rights or property, or in conjunction with an acquisition of all or part of our company.
5. Links from Penn Medicine Healthcare Partners’ Website to Other Websites
The PMHP website may include links to other organizations’ websites for your convenience in locating health-related information, services, and products. Please be advised that when you link to these other sites, you are leaving PMHP’s website and that these other sites are maintained by organizations over which Tandigm may have no control.
Accordingly, a link on any of these sites does not constitute an endorsement of the content, viewpoint, policies, products, or services provided or advertised on that site. Third-party sites may have their own terms and conditions and privacy policies or no policy at all. Once you link to a website not maintained by PMHP, you are subject to any terms and conditions of that site, including, but not limited to any privacy policy. The PMHP Website Privacy Policy and the Terms and Conditions of Access do not apply to the sites of such other third parties. PMHP does not guarantee that you will receive an alert that you are leaving a PMHP website and linking to other third-party websites. It is your responsibility to determine when you have left the PMHP website.
6. Security Measures
PMHP has implemented security features to prevent the unauthorized release of, or access to, personal information. You should be aware that the confidentiality of any communication or material transmitted to/from PMHP via this site or email cannot be guaranteed. PMHP is not responsible for the security of information transmitted via the Internet.
Visitors who prefer to communicate with PMHP in another manner other than through our site can write to PMHP via regular mail at: Penn Medicine Healthcare Partners, ATTN: Compliance, 300 Four Falls Corporate Center, 300 Conshohocken State Road, Suite 260, West Conshohocken, PA 19428. If you prefer email, you can contact PMHP.Compliance@Tandigm.com.
7. Opt-out Right
Visitors may opt out of having certain personally identifiable information used by PMHP or its affiliates for health-related promotional communications by contacting PMHP via regular mail or email at the addresses above. This opt-out right does not apply to PMHP’s collection of the type of web browser of the visitor to PMHP’s site or the sharing of PHI permitted under the HIPAA Privacy Rule for treatment, payment, or healthcare operations.
8. Access to and Ability to Correct Online Personal Data
Upon request via regular mail or email, PMHP provides visitors a summary of any personally identifiable information retained by PMHP regarding the visitor. Visitors may seek to modify, correct, change, or update information that PMHP has collected by contacting us via regular mail or email at the addresses above.
9. Collection of Online Personal Data from Children
PMHP does not attempt to knowingly collect personal information from children or individuals under 18. Adults should not assist minors in accessing the website. When visitors enter personal information on our website, the visitor is representing to PMHP that they are an adult over 18 years old.
To the extent that PMHP is able to determine the age of visitors by their submissions to or communications with PMHP’s site, PMHP will not knowingly (1) collect or post information from individuals under age 18 without their parent’s or guardian’s consent, or (2) provide any personally identifying information collected from children, regardless of its source, to any third party for any purpose whatsoever unless otherwise permitted by law.
No information collected through PMHP’s website from visitors who identify themselves as children will knowingly be used for any promotional purposes. If there are no age restrictions on a contest that requires registration, and if a child wins, notification and prizes will be sent to the parents or guardians identified in the initial registration process.
10. Penn Medicine Healthcare Partners’ Right to Contact Visitor
PMHP reserves the right to contact website visitors regarding account status and changes to the Website Privacy Policy or any other policies or agreements relevant to those who visit the website.
11. Penn Medicine Healthcare Partners’ Right to Change Privacy Policy
PMHP reserves the right to change this Website Privacy Policy at any time. Consequently, you should refer to this Privacy Policy periodically as it might be amended from time to time. By using this website, you agree to any changes to the Website Privacy Policy and you accept the Terms and Conditions of Access.
12. Terms and Conditions of Access
Penn Medicine Healthcare Partners, LLC (“PMHP”) provides you with access to its website subject to the following Terms and Conditions of Access (“Terms and Conditions”).
We may update these Terms and Conditions at any time and without notice. Unless stated otherwise, changes will be effective when they are posted on our website.
By using the website, you agree to be bound by these Terms and Conditions as well as under our Website Privacy Policy. If you do not wish to be bound by these Terms and Conditions, policies and procedures posted on our website, you should disconnect from this website immediately.
1. THE CONTENT OF THE WEBSITE IS NOT INTENDED IN ANY WAY TO BE A SUBSTITUTE FOR PROFESSIONAL MEDICAL ADVICE. ALWAYS SEEK THE ADVICE OF YOUR PHYSICIAN OR OTHER QUALIFIED HEALTH PROVIDER WITH ANY QUESTIONS YOU MAY HAVE REGARDING A MEDICAL CONDITION. NEITHER THE CONTENT NOR ANY OTHER SERVICE OFFERED BY OR THROUGH THE WEBSITE IS INTENDED TO BE RELIED ON FOR MEDICAL DIAGNOSIS OR TREATMENT. NEVER DISREGARD MEDICAL ADVICE OR DELAY IN SEEKING IT BECAUSE OF SOMETHING YOU HAVE READ ON THE WEBSITE! IN AN EMERGENCY, CALL 911 OR YOUR LOCAL EMERGENCY ASSISTANCE NUMBER.
2. PMHP has created certain security procedures to assist in keeping your information confidential. You agree to provide PMHP with accurate, current, and complete information about yourself as requested and to maintain and promptly update your information to keep it accurate, current and complete.
3. You understand that you may access the websites of third parties through the website. You understand and agree that the websites of third parties will have their own policies and procedures (including a privacy policy) to which you will be subject. These websites are maintained by the third parties that PMHP does not control. PMHP recommends that you read the policies and procedures (including the privacy policy) of the websites of third parties that you access.
4. In some instances, you will be notified when you leave PMHP’s website and access the websites of third parties. However, PMHP does not guarantee that you will receive such a notice before accessing the websites of third parties. You understand and agree that it is your responsibility to determine when you have accessed the websites of third parties and to be aware when the policies and procedures (including the privacy policy) of third parties are applicable.
5. IN PROVIDING LINKS TO THE WEBSITES OF THIRD PARTIES, PMHP DOES NOT INVESTIGATE THE CONTENT OF SUCH INFORMATION AND DOES NOT ENDORSE, GUARANTEE OR WARRANT THE ACCURACY OF SUCH INFORMATION OR NECESSARILY SUBSCRIBE TO ANY SUCH OPINIONS OR RECOMMENDATIONS. TO THE EXTENT THAT YOU MAKE USE OF ANY LINK TO ANY OTHER WEBSITE ON THE INTERNET, YOU UNDERSTAND AND AGREE YOUR USE OF THE WEBSITES OF THIRD PARTIES IS AT YOUR SOLE RISK. THE WEBSITES OF THIRD PARTIES ARE PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS. PMHP EXPRESSLY DISCLAIMS ALL WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NON–INFRINGEMENT. YOU EXPRESSLY UNDERSTAND AND AGREE THAT TANDIGM WILL NOT BE LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL OR EXEMPLARY DAMAGES FOR ANY REASON RESULTING FROM YOUR USE OF THE WEBSITES OF THIRD PARTIES.
13. Questions
If you have questions about our Website Privacy Policy or our Terms and Conditions of Access, please contact us at:
Mail: Penn Medicine Healthcare Partners
ATTN: Compliance
300 Four Falls Corporate Center
300 Conshohocken State Road, Suite 260,
West Conshohocken, PA 19428.
Email: PMHP.Compliance@Tandigm.com